Refund policy

Zayushi Ltd Return Policy

At Zayushi Ltd, we prioritise customer satisfaction and strive to ensure your shopping experience is seamless. Please read our return policy carefully before making a purchase:

Eligibility for Returns

  1. Timeframe: Returns must be initiated within 7 days of receiving the item.
  2. Condition: Items must be unused, unwashed, and in their original packaging with tags and labels intact.
  3. Non-Returnable Items: Certain items are not eligible for return, including:
    • Perishable goods (e.g., food items).
    • Personal care items (e.g., toiletries, cosmetics).
    • Customised or personalised products.
    • Items marked as “final sale” or “non-returnable” at the time of purchase.
  4. Proof of Purchase: A valid order confirmation or receipt is required to process returns.

Return Process

  1. Initiate Return: Contact our customer support team at zayushi78@gmail.com or +230 59479493 within the specified timeframe to request a return authorisation.
  2. Inspection: All returned items will undergo a quality inspection. Zayushi Ltd reserves the right to decline a return if the item does not meet the conditions stated above.
  3. Shipping Costs:
    • If the return is due to a defect or incorrect item, Zayushi Ltd will cover the return shipping costs.
    • For all other reasons, the customer is responsible for return shipping fees.

Refund Policy

  1. Refunds will be processed within 10 business days after the returned item passes inspection.
  2. Refunds will be issued to the original payment method. For COD orders, a store credit or bank transfer option will be provided.
  3. Shipping fees and COD charges are non-refundable unless the return is due to a defect or error by Zayushi.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please initiate a return and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, notify us within 48 hours of delivery. Provide clear photos of the issue along with your order details. Zayushi will replace the item or issue a refund after verification.

Final Decision

Zayushi reserves the right to reject any return that does not comply with the above terms. This policy is subject to change at the company’s discretion.

For any questions or assistance, please contact our customer support team at zayushi78@gmail.com or +230 59479493.